Shocking, food is below average even with the discounted price, staff did their best I'd imagine but were very overrun, it felt like only 2 People were serving the whole restaurant we waited over half an hour for the starters then another 45 mins for the mains after the starters had been cleared. I wouldn't say my expectations were particularly high in the first place but it didn't even live up to cheap and cheerful unfortunately. Don't want to knock the staff that were there they were polite and helpful just overwhelmed. Yeah and the food was just not very good, 5 of us ate, 3 dishes were pretty much cold and the other 2 had clearly just come out of the microwave. I don't know why I expected the steak to be good even though it is called the beefeater, but it was way over cooked even after asking for it rare it was absolutely very well done. Disappointing even with quite low expectations.
My fourth day, breakfasts delicious, and plentiful, friendly staff until this morning 29th Jan when the woman waiting tables brought a breakfast with 2 items I didn't order. She told me I had ordered them, aggressively insisted I ordered them! She has no customer service training whatsoever. A smile, an apology would have been simple. Horrible woman. All the other staff over four days were fantastic - and they smile!
Food and service both excellent. I only gave a reduced score for atmosphere as my visit was late afternoon and it was very quiet.
Staff are friendly, tables are in good distance with one another. Unfortunately, the food is a letdown. Our order probably had taken more than an hour to arrived and they are all dry. Probably will take sometime for me to go back to this place.
Visited for breakfast. The food was spot on and all cooked fresh. Tea and coffee and roast. Amazing staff that were great. Add that to the food and why go anywhere else for a full English. I will be back.
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Symonds Green, Stevenage, SG1
4.4/5
Old Town, Stevenage, SG1
3.9/5
We are a Social Club which is a members club but we do welcome and encourage our members to bring guests with them and hopefully you will enjoy yourselves enough to become a member yourself.
