Coopers Inn, Stevenage

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Facilities

Beer gardenCar parkDisabled facilitiesFamily friendlyFoodReal aleWiFi freeCricketFootballRugbyTerrestrial TVCask Marque

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Reviews

1,063 reviews

3.7/5

Amanda E

2 months ago

We ordered the Big Breakfast and Big Veggie Breakfast via Uber Eats and this was the most disappointing experience in its entirety. Missing tomatoes, baked beans, an egg, 1 veggie sausage, diced potatoes and the two teas were missing. Whilst we can overlook missing items as Uber Eats are good at resolving these issues, it would have been ok if the food tasted good. The veggie sausages were hard and inedible and the eggs and bacon were/and tasted burnt. Shambles.

Karen Lewis

3 months ago

Overall, exceptionally poor. One waiter was working very hard and my burger was lovely. BUT We were told 45 min wait for food, the time actually ranged from 70 to 90 mins. Half the food cold, half the food burnt (on the same plate). I say half, but actually that's generous as it some of it was missing so we waited an additional 20 mins for missing food.

Luke Greenberg

4 months ago

Ordered via Just Eat and order arrived wrong. Took food back to restaurant for replacement which took ages. Was assured order had been checked by Kitchen Manager and was correct but still wrong when we got home. Salad and cheese included in burgers when not asked for. Was told have to get refund through Just Eat. Cost nearly £60 Inc delivery and we had to go back ourselves anyway. Won't bother again. Have now had to raise a chargeback through our card issuer to try and get this resolved which could take months!! 13th December - we have now been told by our bank that we cannot get a refund which I don't understand steer well clear

Hayley Wilgucki

6 months ago

We returned to the Coopers after an earlier disappointing experience and what can I say. They really have proved that our last experience was an exception, not the rule. Josh who was our server was friendly and helpful with loads of personality. We ordered the loaded surf and turf, mixed grill and a burger for the teenager. The steak was cooked perfectly, onion rings crisp and tasty, not the stodgy offerings I've had in some other venues, the fried onions in the sizzle pan were perfect for mopping up with chips. Mixed grill was likewise perfectly cooked. The teenager ate his burger with satisfied noises and said it was okay which is a rave review from him 😂. One of my worst ever dining experiences I'm really not sure how much else they could have got wrong. We were joining friends to see a UB40 cover band and decided to arrive 2 hours in advance of the time of the gig in order to eat first. We got in drinks at the bar on arrival and then found a table and used the online ordering system to order food. Sausage and mash for him and a classic hot dog for me. Then we waited, and waited and waited. Went to ask about our food and check the order had gone through on their system and continued waiting. The table next to us was quite a large party and we thought it odd that some members of their party were eating and some weren't. Turned out everyone had ordered it was just being brought out piecemeal by the serving staff. The waitress we saw seemed only able to carry a single plate at a time. From an overheard conversation in the ladies toilets I discovered that the UB40 band was cancelled and had been replaced with a Pink tribute act. Nothing had been adjusted on the signage to reflect this fact. We spoke to people who had travelled to stevenage for this particular act and members of our party had been specifically interested in UB40. Eventually after at least an hour wait for food it was delivered to our table, burnt and with no cutlery. A side dish we had ordered as an addition with some drinks was also delivered but we had to go and remind the staff that there had been drinks with the order. I asked that our burnt food be replaced which it was, slightly quicker than the original plates had been produced. The food was still of a disappointingly poor quality but at least this time it wasn't burnt. We were not offered even a refund partial or complimentary drinks for all the waiting and poor service that we had experienced. No efforts had been made to inform customers that the wait for food was over an hour or to make anyone aware of the change to the evenings entertainment. Everything about this experience was negative except for the company we were with and the camaraderie between all the deeply disappointed customers.

Jonny Eggshells Thompson 2017

6 months ago

What can we say?? We booked a table for 7pm, we didn't have to wait, plenty of seating available. We used the order at table app, yes it was a little confusing at first but once we mastered it, was very easy to use. Ordered the house platter, mixed grill and surf and turf, with waffle dessert. Food was delicious, and hot too. House platter was amazing, the dirty fries especially were very tasty. Chicken was hot and very tasty too. So onto the mains, the skillet with the surf and turf was as said, sizzling, could hear it across the restaurant. Food cooked to perfection. The mixed grill - incredible. All cooked to as close to perfect as you would hope. We had to leave some so we could try the desserts. And wow we were glad we did! The young man who served us was very polite , the dessert itself was very good! The photos don't do it justice but it genuinely was one of the nicest ones we had. Genuinely shocked at some of the lower reviews, as we experienced nothing but amazing service and friendly staff. Usual food waiting times, around 15-20 mins but well worth the wait. We will be visiting again soon, a great experience and a credit to the staff at the Cooper's Inn. And as an added bonus, free parking and plenty of space! Plus the music wasn't bad either!!!