Chandos Hotel, London SE23

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Facilities

Beer gardenFoodOutside areaSmoking areaDartboardPool tableCricketFootballRugbyTerrestrial TV

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Reviews

769 reviews

4.4/5

Tc Thomas

4 months ago

So! We are lucky in Forest Hill / Brockley / HOP that we have access to a good number of competing, top quality, boozers. And I'm happy to report that over the past few months The Chandos has become my favourite. Its a paradox that a big space can maintain a sense of intimacy, yet it manages it. It's a paradox that a pub that can be very popular screening sports events doesn't just serve "post mix" lagers but has a well tended cellar that can serve umpteen excellent guest and craft beers. I scored the pub as a whole 5 stars, it's food (slightly meanly) only 4 as the pizzas are amazing and the sides, be that fries, nachos, or side salad use high quality ingredients, I just long for a menu that is slightly extended to include a couple of alternatives, I mean a burger, but keep doing your thing, it's great. The atmosphere is a solid 5, it's busy, lively, happy, chipper pub, well run (more to come) a great community boozer - which is a rare thing nowadays, and down to its management. And that leads to service, by which, of course, we mean it's staff. Now I'm one of those who prefers to come to a pub on my own, not exclusively, but generally, yet the staff make me feel like part of the family, I never feel like I am on my own... I have my favourite spots in the pub, my regular order and the staff, mainly young, yet dedicated, keen, kind and welcoming are what has made me look to The Chandos as my regular. And the professionalism of the staff comes from the top - it's management. And over the past few months where this has established itself as my favourite local, has been with the incredibly hard working and irreplaceable Martha at the helm. Sorry for calling you by name, I know it will make you blush - but we really appreciate what you have done with this fabulous sprawling pub, we notice the touches you have introduced, we see your staff so well supported and it makes it a diamond of a boozer to call my local. And of course, I would totally recommend this pub.

D Dee

5 months ago

I am writing to express my deep disappointment and dissatisfaction with the recent experience I had at Chandos Pub. Unfortunately, my visit was marred by the extremely unprofessional behavior and rudeness exhibited by a staff member with pink hair, whose conduct was not only unacceptable but deeply upsetting. Throughout my time at the pub, this particular staff member appeared disinterested, was frequently on break, and displayed a deplorable attitude towards patrons. It was evident that their lack of professionalism and empathy was not suitable for a customer-facing role. As someone who has previously worked in the hospitality industry, I understand the strains and pressures of such environments, but the behavior of this bartender was beyond reproach. Their demeanor and interactions with customers were abrasive, leaving many patrons feeling disrespected and, in some cases, even upset to the point of tears. This is an unacceptable standard of service and reflects poorly on the establishment as a whole. It is imperative for Chandos Pub to address such behavior immediately. Customer service is a crucial aspect of any hospitality business, and the conduct of this particular staff member fell far below acceptable standards. It is disheartening that a place that should be known for its welcoming atmosphere and pleasant service has staff members who create such a negative experience for customers. I strongly urge the management of Chandos Pub to take swift and appropriate action regarding this matter. Training, reevaluation, or disciplinary measures should be considered to ensure that the quality of service is maintained and customers are treated with the respect and courtesy they deserve. I hope that my feedback will prompt positive changes within your establishment and prevent future patrons from experiencing similar distressing encounters.

Lauren Wollaston

5 months ago

We went here with the intention of killing time while waiting to get into our accommodation this afternoon. We had such a lovely time! The Spurs/Luton game was on and there was a great atmosphere. Very child-friendly but the kids there weren't running riot either. Staff were flat-out but still really friendly with every single customer. Finally, the chips I got as a snack were a huge portion!

fairn wedge

6 months ago

Bar staff are Always a friendly and welcoming. Food is great specialising in pizza and great deals on them on Mondays half price. Great Quiz on Sundays where you can win £50 bar tab and there I a bonus also for the best name of team, then to finish off a major win with a lucky guess usually some Guinness book record between 1-1000 last one I heard £450 to be won. Great location and also people in pub really friendly to outsider me being one also.

Arash Khosravi

10 months ago

A cute pub with TV screens for live sport and decent pizzas (but maybe a bit pricey - £11 for an average sized Margherita pizza). Good vibes though and would recommend! Outside space also - do check it out if you're near Honor Oak Park!