Heverlee 0623
Heverlee 0623

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Reviews

2.9/5

Sarosh Tareen

3 months ago

Disappointing Experience at Britannia Pharmacy I recently had a frustrating experience with Britannia Pharmacy that compelled me to share my disappointment. The service at the pharmacy was subpar, as the staff seemed more engrossed in chatting than assisting customers. I ordered a repeat prescription from my surgery, and upon attempting to collect it, I was told they hadn't received it. After verifying with the surgery twice, it was evident they had sent it, prompting the surgery to submit an emergency prescription request - a situation that felt deliberate after I previously complained about their unprofessional conduct. The overall ethos and professionalism at Britannia Pharmacy are seriously lacking. If such behaviour persists, I am considering taking this matter further.

Mohammed Arshed

6 months ago

Going to pharmacy has become stressful and headache situation doesn’t matter how often I go to this pharmacy with doctors or dentist prescriptions they don’t want to give me my items I understand since brexit stocks have become harder to get hold of but even when I request for them I do not mind waiting even a week while they order item they don’t want to order medication gone are those days where you go pharmacy and if they don’t have they kindly ask you if you can wait hey will order it even the manager at the dentist was confused after I came back with prescription she said we always tell our patients to go to this pharmacy they should take it off you put it on pending that’s the actual manager of the dentist saying this today I asked them cancel one item on prescription then if you can’t get hold of it I’ll take other item on prescription they said needs to be done together a month ago I went to this pharmacy with my doctors prescription to get very common medication ezomprezole acid reflux medication which is very common they didn’t have it in stock I asked can you order it I’ll come back they lady just said no so any advice to anyone is don’t go to this pharmacy they don’t want to even order medicines if they don’t have it in stock which even confused dental practice manager

ashraf din

8 months ago

I occasionally go to this pharmacy to collect a prescription. I used to tell them the name and address discreetly, but they would like to confirm the details out loud in front of other customers. I then started writing the name and address on a piece of paper and give it to them, but they still insisted on a verbal confirmation. Few times they kept me waiting for over fifteen minutes because they couldn’t find the prescription, then also of a sudden they would find prescription and medication waiting to be collected right underneath their nose. Some of the staff members are polite and helpful, most of them have an attitude problem and pretend to act professional when clearly they are incompetent.

Mannat Kaur

1 year ago

I would like to take this opportunity to say a huge thank you to the manager Sunil, he went through hell and back to help me. I came to this pharmacy last week and he was patient with me. He answered all my questions and queries and was very knowledgeable. He knew what I needed and I would 100% be going back there. I don’t really like pharmacies (for obvious reasons) but I was definitely appeased with the managers customer skills and positive attitude. Thank you once again Sunil and hope to see you soon. Many thanks.

MrAyy

1 year ago

Amazing Pharmacy, professional and courteous. Great customer service and really caring individuals, never have to wait around for long. There’s enough pharmacists working and everyone gets seen to quite quickly. They’ll even ask on a regular basis if you’ve been seen to which I really like. Kwabs is a gentleman, really professional and attentive, knows his stuff. Not sure what they’re paying them here but they all need a pay rise, most certainly a bonus!

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Heverlee 0623
Heverlee 0623