I posted last Sunday the 1st of August on just eats site after a shocking attempt to order Sunday lunch from this place. The post has been removed!! After being promised a full refund by Kyle the “manager”, a week later still no sign of the refund. I have to say that based on their lack of customer service or communication skills, I am not surprised. £22 for a meal that was 3 hours late and disgusting.
Ordered a Sunday Roast, with extra 3 meats. When it came there was no gravy or mint sauce, and instead of the extra 3 meats, there was a dry chicken breast. The delivery girl said that gravy and mint sauce would be sent out immediately. I waited a hour and nothing. I've tried phoning the number given several times but no answer. I've also tried contacting them via the contact page. It seems that the don't care and I paid £15 for a dry mediocre dinner. What a shambles.
Daughter booked a table over the phone for this afternoon and was asked for a £10 deposit. She was told and also received an email confirming the £10 would be used as credit for bar tab. When she asked the guy working there today he told her thats not a thing they do, basically you have stolen money from her. How many times have you done this? Will be looking into this further. Would not recommend this place
If you're going to sit outside it is a lovely place, and the food is really cheap with good qlty. The waitresses were lovely too, very friendly. BUT, if you're planning to go after 5 for drinks in the bar don't even bother. Speaking to the woman that seems to be the bar manager is like speaking to a sour cabbage. Bad vibes inside.
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Newport, Gwent, NP20