I was here yesterday from a bus tour. First time in Loch Ness. We had the worst customer service here with my friends. We had a table of four. We asked to sit by the fire place and we were told no, and seated elsewhere. The waitresses didn’t smile when we entered. When one came to take our order…. She said we had to order quickly because the kitchen was closing. The time was between 1:30PM and 1:45PM. We quickly ordered soup of the day. When it came time to pay the man at the bar, he explained that he wouldn’t split the bill for cards because there is a charge for each card transaction. Which is understandable so we offered to pay him separately in cash and he also refused. He wanted one of us to pay and we would sort it out between us. He also didn’t smile. We felt like we were not welcomed or appreciated. I would never return here. It’s so disappointing because I was hoping Loch Ness would be a positive experience. Just left a bad impression. We felt rushed, unwelcome, and also uncomfortable.
Great menu, good pricing, prompt polite service, and very tasty + huge portions! Delicious deserts, still based around the same generous helpings too 👍🏻
Extremely busy when we were there, with some people waiting more than 45 minutes for a table. The waiting staff were also very busy and it took a long time for the food to arrive. Not very many options for those with allergies, and although the food was nice, it wasn’t anything special
Very busy place. Thought we were not going to be served. To our surprise we were seated right away and served right away. Got our order within fifteen minutes including drinks and was just beautiful. What a beautiful place the bothy is. The food was so nice and extremely reasonable for a tourist trap. Very good access for my wheel chair. Had a table for my wheel chair to fit right in. Staff were overly helpful in a very nice way. This place gets ten stars. There is loads of places to eat in fort Augustus but do give the bothy a try. I recommend it! See pictures attached. Not of food but of surrounding area.
We visited twice while in Fort Augustus. Everything we tried was wonderful. Their Haggis was outstanding, fish and chips were one of the best, gannon steak was wonderful, sticky toffee was great.
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Fort Augustus, Inverness-Shire, PH32