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Sorry to say this visit didn't meet previous visits standards. Health facilities mostly out of order (roof leak). The pool was cold not great for children. The showers were tepid , boiler malfunction. Needs significant investment. However, on the plus side the staff were excellent in the main, the breakfast and meals were fine as was the location. Good value for money overall.
Brilliant & friendly staff, including the bar staff and breakfast team, truly elevated our experience beyond the standard 5-star rating. Their exceptional service added an extra layer of warmth and made our stay truly memorable. I recently had an outstanding stay at this hotel! The staff, from the bar to the breakfast team, went above and beyond to make our visit exceptional, providing fantastic suggestions for activities on not-so-great weather days and even assisting us during storms to protect our cars. Their friendliness and warmth made the experience truly delightful. Our group, consisting of around 12 people, received exceptional service – they simply couldn't do enough for us. The hotel's strategic location, just an 8-minute drive from the YHA where some of our team started their hike up Ben Nevis, proved to be ideal. Additionally, its proximity to Glencoe, Glenn Finnan, and various attractions made our stay even more convenient. I'd give it a solid 10/10 and would unquestionably recommend it. The rooms were spacious, and the facilities were more than satisfactory. The added bonus of a spa, sauna, and a large pool made our stay even more enjoyable. Looking forward to returning and relishing the warm hospitality and excellent amenities once again!
Room was discussing with damp on the wall. We chose room with Mountain View - got room with massive tree outside and no view at all. Bathroom was not cleaned, dirty towels were picked up and put back on instead of replacing them. Kettle was discussing not cleaned for ages. Defo first and last time! Not mentioning that hotel booked us with wrong room standard where before coming we had 2 telephone conversation to double check if our reservation was definitely upgraded correctly!
Adequate accommodation but rooms not cleaned every day. Meals okay with reasonable choice, Only complaint at breakfast they could do with more staff in attendance as food kept running out as there were several bus loads on stop overs and only 2 staff trying to cope. Swimming pool and sauna with gym facilities very handy. Hotel about 20 minutes walk from Fort William main street. On a clear day lovely view of Ben Nevis from the front of the hotel.
No problems or faults. The staff were amazing. Breakfast was buffet system and was lovely and warm and was always filled up. The location, building and services are amazing. The swimming pool and jacuzzi helped relaxed after a hike up Ben Nevis the night before. Changing areas and showers were exceptionally clean....thanks for a great stay, will definitely be returning ☺
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Inverlochy, Fort William, PH33
4.3/5
Fort William, Inverness-Shire, PH33
3.8/5
Part of the very fabric of Fort William since 1876, the Alexandra Hotel provides traditional Scottish Hospitality at its best.
Fort William, Inverness-Shire, PH33
4.3/5
