First time review after semi regularly visiting over the last 6 months and I've found it rather easy to give five stars in all categories in consideration of the service received. The menu offers both plenty of options to suit the majority of tastes and good value for money. Re the value for money there are always deals on offer that are welcomed in the current economic climate too. My family, and I, have always found the staff to be attentive, professional, and polite. The environment is well considered as the tables are laid out to accommodate different sizes of groups without it feeling as if any one group is overlapping and intruding on any other.
Slow service but once ordered food came fast, clean, tidied, freshly made, homemade chips. Would recommend. Irn Bru isn’t on the menu but they do have it in stock.
The staff were friendly and helpful. Took our initial order quickly and the food came quickly too and was quite nice. However when clearing starters they took the used cutlery but didn't provide more for the main courses, we had to ask. We ordered, in the main, from the Boxing Day menu and enjoyed it(I found the roast potatoes very soft but no one else minded). Extra gravy was provided when we asked, which was nice. However it took some time for the dishes to be cleared and we had to attract someone's attention and were given the desserts menu. Dessert was good too. The disappointment came when I went to pay. I'd booked in large part because I know they have a 25% discount for Blue Light Card holders, but was told, when I produced mine, that it did not apply to the Boxing Day menu. Ouch. We would have booked closer to home if that had been clear. Shame, because everything else was fine.
The staff let the side down. As another customer said to me tonight, the staff are more interested in chatting to the men drinking at the bar than checking on the diners in the restaurant. The whole thing is poor, from start to finish. We have stayed at the Kilmarnock Premier Inn several times but each time we use the the cotton Mill Cookhouse, it is worse than the time before. The food is the lowest level of acceptability and never is anything more. It was quiet in there tonight. There is no excuse for their lack of attention. There was a keen young lady who is very new there, if it hadn't been for her, we would have walked out. She saved the day and showed great potential my husband said and he has been a catering manager for over 30 years. We are not going back. Enough is enough. It will be Ayr from now on.
Nice friendly atmosphere great for a family meal. The Staff are really friendly and welcoming I couldn't fault them for anything, an amazing Team of people who put hours of hard work in to satisfy the public. We have had the full breakfast in the morning everything was cooked perfect. In the evening we had the Sunday Roast with everything on the works and for dessert the triple chocolate brownie and chocolate chip cookie s'mors with vanilla ice cream. Everything was amazing perfectly cooked and delicious would definitely be back. 😋
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The Brass and Granite is a family run, family friendly local bar in the town of Kilmarnock. We serve great pub grub every day and specialise in art of BEER.
