Stayed last summer. Lodge wasn't ready until 2 hours after they said it was, we paid a lot of money for it and were only staying 2 nights, so every minute counted. They apologised and gave us a free round of drinks. Great. Bar man serving couldn't have been less friendly. Also if you stay here once be prepared to be phoned by a call centre every month for the rest of your precious time on earth, even after asking MULTIPLE times to be taken off their list
We booked a lodge, which was lovely with views overlooking the loch. We arrived very late, however, Carter had organized our key collection and turned the heating on so everything was cosy and warm on arrival. The staff were very welcoming and concerned that we had a great stay and the food is very good. I've been before and I've already booked to go back. I think the hotel and lodges offer great value for money and the scenery is everything. As others have mentioned there are little things that could be improved very easily, such have lack of cutlery and missing crockery, but the staff will happily give you anything you ask for
The location of Loch Awe was beautiful and I would definitely go to the area again but I am unlikely to stay at the Portsonachan Hotel again. When booking the room I was offered an upgrade for £100 to a Loch view apartment which included continental breakfast. Being 30 minutes from the nearest town I thought the continental breakfast would be a great idea. However when we went for the breakfast we were seated in the bar, served watery coffee, toast, porridge and cereal (with no milk). To me this does not make a continental breakfast that I paid extra for and we're expected to pay extra on top of the original fee for hot food if we wanted it. The room was lovely, we were missing soap when we first arrived but that wasn't much of an issue and otherwise it was very clean and cozy. Just outside the room are also some stray cats that the hotel feed that were a nice suprise as we both love animals and spent a fair bit of time giving them pets. Overall the service and food really bring the place down as on one of the mornings the chef was nowhere to be found and had to ask the receptionist to make our toast for us. But the location and the room do manage to pull the hotel back up as the view over the Loch was beautiful. 3/5
Lovely hotel, we bought a voucher many months ago, 4 night stay, upgraded to a Loch view room, when we arrived they upgraded us again to a lodge, everything you could want in there and right on the Loch side too, views were fantastic ,the weather not so, but nothing you can do about that! We ate in the hotel on our first night, which was lovely, friendly staff too, then did the self catering thing the rest of the time. The water from the tap is undrinkable, but the hotel provide bottled water, so no bother there. The hotel is approx 3 mes down a single track road but there are plenty of passing places to get by if you meet someone coming in the opposite direction. Would like to go back, when the weather is a little better.
We stayed in one of the coach house apartments and it was lovely, couldn’t be any better. The Festive meals we had were excellent, the biggest helping of turkey I have ever had. The young people in attendance were so pleasant and helpful , they worked so hard at whatever was required. We will certainly be back for a fourth stay.
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Taynuilt, Argyll, PA35