Sneyd Arms, East Valley

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Facilities

Beer gardenCar parkDisabled facilitiesFamily friendlyFoodOutside areaReal aleReal fireWiFi freeDartboardCricketFootballRugbyTerrestrial TVCask Marque

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Reviews

490 reviews

3.9/5

Gemma Green

3 months ago

Writing a review from our Christmas day lunch. I shall start with the positives and the food was nice for a chain pub Christmas lunch. This is the only positive that I can give unfortunately. Service was absolutely shocking from all staff barring one team leader called Craig. Attitude of staff was disgusting. We sat down at our table and no one cake to greet us. It took 1 hour for our starters to come out and I had had to go and ask what was going on before they came out. When I asked the member of staff what was going on with our food, she replied with "what about your food" this lady was small with short hair. Very rude and abrupt and not apologetic or helpful in the slightest. When food did come out it was slapped down on the table, with no apology with regards to the delay. Main meals took another hour to arrive after the starters. I had to ask again how long our food would be to which staff were not helpful and abrupt with answering my queries. We were at this point offered a free drink and when our drinks order arrived they had missed some drinks. Tables were not cleared of glasses until we had been sat there for over 2 hours. Desserts came out in reasonable time after the main meal. All adult desserts were served and they had forgotten the children's dessert to which we had to ask for after waiting for a few minutes for it to hopefully come out. After explaining how bad the service had been from start to finish the staff gave a very half hearted "we understand". No one wished us a merry Christmas whilst we were there. No one asked if things were okay with our meals. There was no Christmas atmosphere in the pub at all. All staff were extremely rude and did not make it an enjoyable experience for their customer's. We paid a lot of money for the meal. And yes you pay a premium for the convenience of not having to cook Christmas lunch, but to be treated in the way that we were was not acceptable. The pub knew how many people they were cooking for, so I am unsure how things went so wrong. Would I recommend this pub, for a chain pub food is satisfactory. If you would like to be treated nicely by the staff I would give it a miss. The pub might wish to send their staff on customer service training skills.

Gemma Whittingham

6 months ago

We go to the Sneyd Arms regularly and never have any problems. The food is always a good price, tasty, and the staff are lovely too. On one occasion we experienced a mix-up with the food but the staff we so sincere and helpful about resolving the issue...especially Sam and Craig. They made us feeled valued and respected and we will continue to visit as they genuinely care and want you to enjoy your experience. Thanks guys 🥰

Chris hough

6 months ago

Treated myself to a meal here today and all I can say is wow! Generously seasoned steak cooked to absolute perfection. The staff were polite and welcoming. The pub on the whole was clean and well stocked and the beer was crisp and fresh. All in all a wonderful experience. I won’t hesitate to revisit soon.

Joey Hehir

6 months ago

Popped in on my walk for a pint and a nibble, as it was 3pm it was fairly quiet. Staff were really friendly with me. Would love to come to the beer garden in the sun. Looked very nice Food and drink were exactly what you would expect