Had a fantastic dining experience tonight (18/12). We had 3 courses from various menus (festive, normal, kids). Nothing was a problem, all requests were met. I personally had the beef yorkie starter, Festive steak and cheesecake for dessert. It was all well presented and cooked to perfection. Kerry-Ann was an amazing server. Very attentive with our 6YO son and a very warm and welcoming person. Sandra the host (manager) was warm and welcoming and checked in to make sure we were okay. Thanks for a fantastic evening. Definitely recommend a visit.
Visited on at 5.30 on a Saturday afternoon, it was very quiet with only a hand full of tables being used. We had gone here specifically for their festive menu (as the normal menu is very small and mostly consists of everything being smothered in BBQ sauce - with no option to ask to swap it to something else. This included garlic mushrooms in BBQ sauce!) As I said we came for the festive menu, had already checked it wasn't pre book only and had established it was available at our Ashford branch and within the date of our visit. So when we were told they weren't serving it we were disappointed and did consider leaving. But decided to order off their normal menu... We had three courses. The food was expensive given the quality. Nachos were soggy, meat was burnt and very over cooked including black chicken... Someone asked for no egg only to be served with egg all over their dinner. We were rushed into finishing our starter with people repeatedly checking to ask if we were done yet and then loudly saying they're not done to co workers in a grumpy way... When asked for clarification on what an apple Betty (pudding) was they said I can't explain it you'll have to see it. Several things on the normal menu (which was very limited) were out of stock. Saying they didn't have the ingredients. To top it off, During our visit we were sat near the kitchen and noticed most of what was going out was actually off the festive menu which I was told was not available. After paying I asked our waitress why we were told it was not being served and yet clearly was - we were told that two larger tables had ordered it and the chef had approved this but that they were worried the kitchen couldn't cope if large amounts ordered from this menu therefore all smaller groups were told they couldn't order from it (there were five of us). This seemed unfair. But I politely said this should perhaps be stated on the website as it was the only reason we chose that location. Another waitress came up behind me and aggressively raised her voice saying it's subject to availability (well not really given the fact they had it and just couldn't cope with cooking it?!) I repeated this should be on their website and she shouted "it is" I told her it wasn't. And she shouted "it's in terms and conditions" when I informed her I'd actually read the terms and conditions before mentioning anything she shouted "well it's in the menu" and quickly ran off behind the bar. The attitude was completely unacceptable especially given the fact I was politely giving feedback which I simply would have liked them to pass on to their managers. Not only this but the general environment is not great with peeled leather seats (by that I do mean barely any leather left) and rust all over the radiator in the bathroom which is situated right under the hand dryer (which blows all the germs from the rust onto your lovely clean hands). We felt rushed and that the service and food quality was awful. We spoke to fellow customers on our way out who had to wait nearly an hour for their order to be taken, and who had also been annoyed at the refused festive menu despite other tables getting it (it seems this place really does pick and choose!). Do not recommend it at all.
I booked for my Partners Birthday and was greeted by the Manager who was very polite and very helpful. The manager remembered all our orders with out a pen and paper which on a busy day was impressive. The staff was friendly, food was very well cooked and tasted amazing and for the price could not complain. The manager saw that our young daughter didn't like the sauce in her burger so without telling us came out with a fresh burger with a fresh burger for her. The staff then brought out her birthday cake and was singing happy birthday. The staff was on the ball and the wait times was not that long.
Went here for the Sunday carvery and it was pretty good. Only one veggie option for me, it was OK but the meat eaters were impressed. The gravy and stuffing were vegetarian and was very tasty. Nearly broke my teeth on r the parsnips though, rock hard. You can go back for extra veg if you have room... Staff were really good. Will return for another roasty .
Pub food, very nice and a good selection. The staff are very friendly too. Recommended.
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Willesborough, Ashford, TN24
4.0/5
Ashford, Kent, TN24
4.3/5
A family friendly, welcoming pub showing Sky Sports & BT Sports in a warm welcoming environment. We serve real ale, a variety of spirits, lagers and ciders and have a pool table and dart board. Free Wi-Fi is available!
